One of the true laments from management today is that employees cannot express themselves with the written word. Owners and stockholders have the same complaints about management. Today in the age of the paperless office the importance of the written word is increasing especially as direct live voice contact becomes more and more problematic.If you want to communicate, you have to write. The written word, whether digital or etched into stone, remains the primary means of relaying data, information, thoughts and ideas.Many businesses lack the ability to generate a well written business letter or well scripted
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